The Complaint Procedure for M.A.D. Investment Solutions

While M.A.D. constantly strives to maintain the highest possible ethical and service standards, we do occasionally fall short from our client’s expectations. It is our desire to build on any such mistake to continue to improve our levels of professionalism and to better serve our clients. As such we ask that any past or existing client with any complain please contact us through this medium at your earliest convenience.

We treat such matters very seriously and will always seek to find a solution that pleases all parties involved. All emails will be received and reviewed directly by the firm’s Managing Partner only. Please include all pertinent details such as dates, places, times, people involved and nature of the complaint. We will revert back to you as soon possible, usually within 24 hours. We thank you for your time in doing this and very much hope to have the pleasure of serving you again soon.

With best wishes, Christopher de Gruben, MRICS, Managing Partner.